Welcome to the EpicPulls.shop FAQ page. Here you will find answers to common questions about our products, orders, shipping, payments, and returns.
If you cannot find the answer you are looking for, please contact our support team.
General Questions
What is EpicPulls.shop?
EpicPulls.shop is an online store specializing in Pokémon Trading Card Game (TCG) products and collectibles. We provide collectors and players with authentic Pokémon products and a reliable shopping experience.
Are your Pokémon products authentic?
Yes. We guarantee that all Pokémon TCG products sold by EpicPulls.shop are authentic and sourced from trusted suppliers.
We do not sell counterfeit or unauthorized products.
Are you officially affiliated with Pokémon?
No. EpicPulls.shop is an independent retailer and is not affiliated with, sponsored by, or officially connected to Nintendo, The Pokémon Company, Creatures Inc., or Game Freak.
Pokémon and related trademarks belong to their respective owners.
Ordering Questions
How do I place an order?
Simply:
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Browse our products.
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Add your favorite items to your cart.
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Proceed to checkout.
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Complete your payment.
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Receive your order confirmation email.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at:
We cannot guarantee changes or cancellations after an order has been processed or shipped.
Do I receive an order confirmation?
Yes. After successful payment, you will receive an order confirmation email containing your order details.
If you do not receive it, please check your spam or junk folder.
Shipping Questions
How long does shipping take?
Delivery times vary depending on your location.
Estimated delivery times:
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United States: 3–6 business days
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Europe: 4–10 business days
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Germany & Canada: 7–15 business days
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International destinations: 7–20 business days
Delivery times may vary due to customs, holidays, or carrier delays.
Do you provide tracking information?
Yes. When available, tracking information will be sent by email after your order has shipped.
Please allow up to 48 hours for tracking updates to appear.
Do you ship internationally?
Yes. We ship to many locations worldwide.
Shipping availability and costs are calculated during checkout.
Product Questions
Are Pokémon cards sold sealed?
Yes. Most Pokémon TCG products are sold sealed unless the product description states otherwise.
Will I receive the exact cards shown in pictures?
For sealed products, you will receive the official product listed in the description.
Product images may be for illustration purposes and may vary slightly from the actual item.
Do you guarantee specific pulls from booster products?
No. Pokémon TCG products contain randomized contents, and we cannot guarantee specific cards, rarities, or pull rates.
Payment Questions
What payment methods do you accept?
Available payment methods are displayed during checkout and may include:
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Credit and debit cards
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Digital payment methods
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Other secure payment options
Is my payment information secure?
Yes. Payments are processed through secure payment providers. We do not store complete payment card information on our servers.
Returns & Refunds Questions
Can I return my order?
Eligible returns may be accepted within 14 days of delivery if the product is unused, unopened, and in its original condition.
Please review our Return & Refund Policy for full details.
Can I return opened Pokémon products?
Due to the collectible nature of Pokémon TCG products, opened products generally cannot be returned.
What if my order arrives damaged?
Contact us within 48 hours of delivery and provide:
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Your order number
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A description of the issue
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Photos of the damaged item and packaging
Our team will review your request and assist you.
Pre-Order Questions
Do you accept pre-orders?
Yes. Some Pokémon TCG products may be available for pre-order.
Release dates are estimates and may change due to manufacturer or supplier delays.
When will my pre-order ship?
Pre-orders are shipped after the product is officially released and received by our fulfillment team.
Contact Us
If you have any additional questions, please contact:
EpicPulls.shop
Email: contact@EpicPulls.shop
Phone: +1 (479) 345-1674
Address:
Knesebeckstraße 64
52499 Baesweiler
Germany