At EpicPulls we offer pre-order options for selected Pokémon Trading Card Game (TCG) products. Pre-orders allow customers to reserve upcoming releases before they become available.

Please review the following policy before placing a pre-order.

1. What Is a Pre-Order?

A pre-order is an advance purchase of a product that has not yet been released or received into our inventory.

By placing a pre-order, you are reserving your item before the official release date.

2. Pre-Order Payment

Payment requirements for pre-orders:

Full payment may be required at the time of purchase.
Your payment method will be charged according to the terms displayed during checkout.
Your order will only be confirmed after successful payment authorization.

By completing a pre-order purchase, you agree to these payment terms.

3. Release Dates

Release dates provided for pre-order products are estimates and may change.

Delays may occur due to factors including:

Manufacturer schedule changes
Distributor delays
Production issues
Shipping delays
Supply limitations

EpicPulls.shop is not responsible for delays caused by manufacturers, suppliers, or shipping providers.

4. Shipping Pre-Orders

Pre-order items will be shipped after:

The official product release date has passed.
The product has been received and inspected by our team.
Your order is ready for fulfillment.

You will receive a shipping confirmation email with tracking information when your order has been dispatched.

5. Orders Containing Pre-Order & In-Stock Items

If your order contains both available products and pre-order items:

Your order may be shipped together once all items are available.
Separate shipments may be available depending on fulfillment conditions.

Additional shipping charges may apply if separate shipments are requested.

6. Pre-Order Cancellations

Cancellation requests for pre-orders must be submitted before the order enters fulfillment.

Once a pre-order has been processed, prepared for shipment, or shipped, cancellation may no longer be possible.

To request a cancellation, contact:

Email: contact@EpicPulls.shop

7. Pre-Order Refunds

If EpicPulls.shop is unable to fulfill your pre-order due to circumstances such as:

Product cancellation by the manufacturer
Supplier availability issues
Unforeseen inventory limitations

You will receive a refund for the affected item.

Refunds will be issued to the original payment method used during purchase.

8. Product Availability

Pre-order quantities may be limited.

Placing a pre-order does not guarantee availability if unexpected supply issues occur. In such cases, customers will be notified as soon as possible.

9. Price Changes

The price paid at checkout is the final price for your pre-order unless otherwise required by law.

EpicPulls.shop reserves the right to correct pricing errors before fulfillment.

10. Condition of Pre-Order Products

All pre-order products are shipped as new, factory-sealed items unless otherwise stated in the product description.

Minor packaging variations may occur due to manufacturer production processes.

11. Contact Information

If you have questions about pre-orders, please contact us:

EpicPulls.shop