Terms of service

Welcome to EpicPulls These Terms of Service ("Terms") govern your use of our website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General Conditions

EpicPulls.shop reserves the right to refuse service to any person for any reason at any time.

You agree not to use our products or website for any unlawful or unauthorized purpose and agree to comply with all applicable laws and regulations.

2. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a purchase agreement.

You agree to provide accurate, complete, and current information when placing an order, including billing, shipping, and contact information.

We reserve the right to update product information, prices, availability, and website content at any time without prior notice.

3. Products & Availability

EpicPulls.shop specializes in Pokémon Trading Card Game products and collectibles.

We make every effort to display product descriptions, images, conditions, and availability accurately. However:

  • Product colors and images may vary slightly depending on your device.

  • Availability may change without notice.

  • Some products may have limited quantities.

We reserve the right to limit quantities or cancel orders due to inventory errors or other unforeseen circumstances.

4. Pricing & Payments

All prices displayed on EpicPulls.shop are subject to change without notice.

Payment must be completed successfully before an order is processed.

We accept payment methods displayed during checkout.

If an order is affected by an incorrect price due to a technical error, we reserve the right to cancel the order and issue a full refund.

5. Orders & Order Acceptance

Submitting an order does not automatically guarantee acceptance.

EpicPulls.shop reserves the right to review, refuse, or cancel any order for reasons including:

  • Suspected fraud

  • Incorrect pricing information

  • Product availability issues

  • Incomplete customer information

If your order is canceled, you will be notified and any payment received will be refunded.

6. Shipping

Shipping times are estimates and may vary depending on location, carrier delays, customs procedures, and other factors outside our control.

Customers are responsible for providing accurate delivery information.

Please review our Shipping Policy for additional details.

7. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers must follow the required procedures and timeframes stated in that policy.

8. Pre-Orders

Pre-order products are subject to availability and manufacturer release schedules.

Estimated release dates may change due to delays from suppliers, distributors, or manufacturers.

By purchasing a pre-order item, you acknowledge that delivery may occur after the original estimated release date.

9. Intellectual Property

All website content, including text, graphics, logos, images, and designs, belongs to EpicPulls.shop or its respective owners.

Unauthorized use, reproduction, or distribution of website content is prohibited.

Pokémon®, Pokémon Trading Card Game®, Nintendo®, The Pokémon Company, and related trademarks belong to their respective owners.

EpicPulls.shop is an independent retailer and is not affiliated with or officially connected to these companies.

10. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, and analytics tools.

These services may have their own terms and privacy policies, and EpicPulls.shop is not responsible for third-party practices.

11. Limitation of Liability

EpicPulls.shop is not responsible for:

  • Website interruptions

  • Delays caused by carriers

  • Customs delays

  • Losses caused by events beyond our reasonable control

To the maximum extent permitted by law, our liability is limited to the amount paid for the product giving rise to the claim.

12. Governing Law

These Terms of Service are governed by applicable laws and regulations in the jurisdiction where EpicPulls.shop operates.

Consumer protection rights that apply in your country of residence remain unaffected.

13. Changes to These Terms

EpicPulls.shop reserves the right to modify these Terms of Service at any time.

Updated versions will be published on this page with the revised date.

Your continued use of our website after changes are posted means you accept the updated Terms.

14. Contact Information

For questions regarding these Terms of Service, please contact us:

EpicPulls

Email: contact@EpicPulls.shop

Phone: +1 (479) 345-1674

Address:

Knesebeckstraße 64
52499 Baesweiler
Germany