Contact information
At EpicPulls customer satisfaction is our priority. If you have any questions regarding your order, our products, shipping, returns, or anything else, our support team is here to help.
Get in Touch
Email Support
Phone Support
+1 (479) 345-1674
Business Address
EpicPulls.shop
Knesebeckstraße 64
52499 Baesweiler
Germany
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (CET)
Saturday: 10:00 AM – 4:00 PM (CET)
Sunday: Closed
Average Response Time
-
Email inquiries: Within 24–48 business hours
-
Order-related requests: Typically within one business day
Before Contacting Us
To help us assist you more quickly, please include:
-
Your full name
-
Order number
-
Email used for the purchase
-
A detailed description of your inquiry
-
Photos (if your request concerns a damaged or incorrect item)
Frequently Asked Questions
For answers to common questions regarding shipping, returns, pre-orders, and payments, please visit our FAQ page before contacting customer support.
We're Here to Help
Whether you're searching for the perfect Pokémon TCG product or need assistance with an existing order, we're committed to providing friendly, reliable, and timely support.
Thank you for choosing EpicPulls