Privacy policy

At EpicPulls we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.

By using EpicPulls.shop, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following information:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order history

  • Customer service communications

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website activity

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver purchased products

  • Send order confirmations and updates

  • Provide customer support

  • Process payments securely

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Send marketing communications when you have provided consent

3. Payment Information

Payments are processed through secure third-party payment providers.

EpicPulls.shop does not directly store complete payment card information. Payment providers handle payment data according to their own privacy and security policies.

4. Sharing Your Information

We may share your information only when necessary to operate our business, including with:

  • Shipping carriers for order delivery

  • Payment processors for transaction processing

  • Service providers that help operate our website

  • Legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties.

5. Cookies

EpicPulls.shop uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Understand website usage

  • Improve website performance

  • Provide relevant services

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

We take reasonable measures to protect your personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no online transmission or storage method can be guaranteed to be 100% secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

When information is no longer needed, it will be securely deleted or anonymized where appropriate.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing your personal data

  • Requesting corrections

  • Requesting deletion of your information

  • Objecting to certain processing activities

  • Withdrawing consent for marketing communications

To make a privacy request, contact us using the information below.

9. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR).

These rights may include:

  • The right to access your personal data

  • The right to correct inaccurate information

  • The right to request deletion

  • The right to restrict processing

  • The right to data portability

  • The right to object to processing

10. Third-Party Links

Our website may contain links to third-party websites.

EpicPulls.shop is not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

11. Children's Privacy

EpicPulls.shop does not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with the revised date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

EpicPulls.shop

Email: contact@EpicPulls.shop

Phone: +1 (479) 345-1674

Address:

Knesebeckstraße 64
52499 Baesweiler
Germany