Shipping policy

At EpicPulls we are committed to delivering your Pokémon Trading Card Game products safely and as quickly as possible. Please review our shipping policy before placing an order.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During new product launches, holidays, or promotional events, processing times may be slightly longer.

Shipping Destinations

We ship to customers in many countries worldwide. Shipping availability may vary depending on the destination and local carrier services.

If we are unable to ship to your location, you will be notified before your order is processed.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

  • United States: 3–6 business days

  • Europe: 4–10 business days

  • Germany& Canada: 7–15 business days

  • Australia & New Zealand: 8–18 business days

  • Other International Destinations: 7–20 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout based on the destination, package size, weight, and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, when available.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless explicitly stated during checkout.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

EpicPulls.shop is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete address information provided at checkout.

If you notice an error, please contact us immediately at contact@EpicPulls.shop. We will do our best to update your order before it ships, but we cannot guarantee changes after processing has begun.

Lost or Delayed Packages

If your package appears to be delayed:

  • Verify the tracking information.

  • Contact the shipping carrier.

  • If you still need assistance, contact us at contact@EpicPulls.shop.

While we will assist in resolving shipping issues whenever possible, we are not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or other circumstances beyond our control.

Damaged Shipments

If your order arrives damaged:

  • Contact us within 48 hours of delivery.

  • Include your order number.

  • Provide clear photographs of the packaging and damaged item(s).

We will review your claim and work toward an appropriate resolution.

Split Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse logistics. You will receive tracking information for each shipment when applicable.

Delivery Refusal or Unclaimed Packages

If a package is refused by the recipient or returned because it was unclaimed, the customer may be responsible for any return shipping fees, customs charges, or re-shipping costs before a refund or replacement can be processed.

Contact Us

If you have any questions regarding shipping, please contact us:

EpicPulls.shop

Email: contact@EpicPulls.shop

Phone: +1 (479) 345-1674

Business Address:

Knesebeckstraße 64
52499 Baesweiler
Germany