Refund policy

At EpicPulls we want every customer to have a positive experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept eligible return requests under the following conditions:

The return request is submitted within 14 days of delivery.
The item is unused, unopened, and in its original condition.
The product includes all original packaging and accessories.
The item has not been damaged, altered, or used.

Due to the collectible nature of Pokémon Trading Card Game products, opened or used products may not be eligible for return.

2. Sealed Pokémon Products

For collectible items such as:

Booster packs
Booster boxes
Elite Trainer Boxes (ETBs)
Collection boxes
Special sets
Other sealed Pokémon TCG products

Returns are accepted only if the product remains factory sealed and in its original condition.

Once sealed Pokémon products have been opened, they cannot be returned due to the collectible value and inability to verify the condition of the contents.

3. Damaged or Incorrect Orders

If you receive:

A damaged product
A defective item
The wrong item
A missing item from your order

Please contact us within 48 hours of delivery at:

Email: contact@EpicPulls.shop

Please include:

Order number
Description of the issue
Clear photos of the item and packaging

We will review your request and provide an appropriate solution.

4. Return Process

To request a return:

Contact our customer support team at contact@EpicPulls.shop.
Provide your order number and reason for the return.
Wait for return approval before shipping any items back.
Send the product using the instructions provided by our team.

Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item received was incorrect.
The product arrived damaged.
The return is caused by an error from EpicPulls.shop.

We recommend using a tracked shipping service for returns, as we cannot guarantee that returned items will be received.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Processing times may vary depending on your bank or payment provider.
Shipping costs are generally non-refundable unless the return is due to our error.

7. Partial Refunds

Partial refunds may be granted in certain situations, including:

Items returned with missing packaging
Items showing signs of use
Products not returned in original condition

8. Non-Returnable Items

The following items may not be eligible for return:

Opened Pokémon TCG products
Digital products
Gift cards
Items damaged after delivery due to customer handling
Products returned without authorization

9. Order Cancellation

Cancellation requests must be submitted as soon as possible.

Orders that have already been processed, packed, or shipped cannot be canceled.

Pre-order cancellation rules may differ and are explained in our Pre-Order Policy.

10. Refund Delays

If you have not received your refund after approval:

Check your bank account again.
Contact your payment provider.
Contact us if the issue continues.

We will assist you in resolving the matter.

11. Contact Information

For questions regarding returns or refunds, please contact:

EpicPulls.shop